1. What types of staff does GSA provide?

GSA specialises in providing qualified and experienced Disability Support Workers (DSWs) to NDIS providers, residential services, and individuals receiving NDIS funding.

2. Are your Disability Support Workers NDIS-compliant?

Yes. All our DSWs are vetted and compliant with NDIS requirements, including valid Police Checks, NDIS Worker Screening Checks, First Aid/CPR certificates, and relevant qualifications.

3. How do you ensure quality and reliability in your staff?

Each worker undergoes a thorough trial at i Care Nursing, where we assess punctuality, documentation skills, communication, reliability, and compatibility with clients before approving them for external placements.

4. Do you supply nurses as well?

No. We currently only supply Disability Support Workers. We do not provide Registered or Enrolled Nurses.

5. What areas do you service?

We primarily service the Gippsland region and surrounding areas, but we are open to expanding our reach based on client needs.

6. How do your rates work?

We offer three transparent pricing tiers:

- >72 hours' notice: NDIS price guide minus 10%

- 24–72 hours' notice: Standard NDIS price guide

- <24 hours' notice: NDIS price guide plus 10%

7. Is there a minimum shift length?

Yes, all shifts must be a minimum of 2 hours, in line with Fair Work and SCHADS award guidelines.

8. Can I hire a GSA worker directly?

No. To protect our business and workforce, clients are not permitted to hire our workers directly for a period of 6 months after their last shift unless a $5,000 transition fee is paid.

9. What happens if a worker cancels or doesn’t show up?

We have backup systems and standby staff to minimise disruptions. If a worker cancels, our team acts quickly to find a suitable replacement.

10. How do I request a staff member?

You can contact us via phone, email, or through our online booking form. We’ll confirm availability, gather your requirements, and match you with the most suitable support worker.

11. What qualifications do your Disability Support Workers hold?

Our DSWs typically hold a Certificate III or IV in Individual Support (Disability) or equivalent. Many also bring specialised training in mental health, autism, personal care, and manual handling.

12. Are your workers trained in medication administration?

Yes. Where required, we provide workers trained and competent in medication assistance, following the relevant NDIS Practice Standards and provider-specific policies.

13. Do you provide staff for emergency or last-minute shifts?

Yes. We understand that urgent needs can arise. Our pool of casual staff is available for short‑notice shifts, including same‑day or overnight support.

14. Can I request the same worker for consistency?

Absolutely. We prioritise continuity of care and encourage repeat bookings with workers who match well with your clients and team.

15. Are your workers covered by insurance?

Yes. All GSA staff are fully covered by Workers Compensation, Public Liability, and Professional Indemnity Insurance while on shift.

16. Do your workers write progress notes or complete documentation?

Yes. All GSA support workers are trained to complete professional documentation including progress notes, incident reports, and other service‑related forms.

17. How do you handle feedback or complaints about a worker?

We take feedback seriously. Clients can report any issues directly to our office. We conduct immediate internal reviews and take appropriate action, including retraining or replacing the worker if needed.

18. What systems do you use to manage rostering and communication?

We use professional staffing software for real‑time rostering, shift updates, and communication. You’ll always be informed of any changes or confirmations.

19. Are your services suitable for both providers and private participants?

Yes. We work with registered NDIS providers, plan managers, support coordinators, and also directly with self‑managed and plan‑managed NDIS participants.

20. How do I become a client of GSA?

Simply reach out to our team. We’ll conduct a short onboarding call to understand your needs, discuss terms, and set up your account so we can start matching you with the right workers.

21. What is the minimum notice period to cancel a booked shift?

We require a minimum of 24 hours' notice to cancel a shift without charge. Cancellations made within 24 hours may incur a full charge in line with the SCHADS Award and NDIS rules.

22. Can I interview or meet the support worker before the first shift?

Yes, we can arrange a brief introductory meet‑and‑greet or virtual interview before the first shift to ensure compatibility.

23. Do your workers provide transport for clients?

Some of our DSWs use their own insured vehicles to transport clients. Transport availability must be pre‑arranged and is billed according to NDIS travel guidelines.

24. How do you match workers to our service or clients?

We match based on experience, qualifications, availability, communication style, cultural background, and feedback from trial placements where applicable.

25. Do you provide support workers for overnight shifts and sleepovers?

Yes. We provide active nights and sleepover support, in compliance with SCHADS Award provisions and NDIS funding rules.

26. Can you provide workers fluent in other languages or culturally specific backgrounds?

Yes. We have a diverse workforce, and we do our best to match workers with specific language skills or cultural backgrounds where requested.

27. What happens if the support worker is running late?

Our workers are required to notify us immediately if delayed. We then notify you, and if necessary, arrange backup support to minimise disruption.

28. How do you ensure compliance with NDIS Quality and Safeguards?

We align all staffing practices with the NDIS Practice Standards, maintain strict documentation, conduct regular compliance audits, and ensure all workers have up‑to‑date checks and training.

29. How are your staff paid and insured?

GSA employs all workers under the SCHADS Award, covering base pay, penalty rates, superannuation, and insurance – giving you peace of mind and full compliance.

30. Can we request workers with mental health or complex care experience?

Yes. We have a pool of support workers experienced in mental health, behaviours of concern, and complex support needs. Just let us know your requirements during the booking process.

31. Can GSA provide support workers for community access or outings?

Yes, our DSWs can support participants in community access, including shopping, attending appointments, recreational activities, and social outings—aligned with NDIS goals.

32. Do you provide workers for Supported Independent Living (SIL) or group homes?

Yes, we regularly staff SIL homes, group homes, and respite facilities with experienced Disability Support Workers.

33. Can your workers assist with personal care and hygiene?

Absolutely. Our staff are trained and experienced in providing personal care, including showering, dressing, grooming, toileting, and continence support.

34. Are your staff vaccinated against COVID‑19 and other required illnesses?

Yes. We ensure all staff meet mandatory vaccination requirements, including COVID‑19 and flu vaccines, in line with NDIS provider expectations and state regulations.

35. How do I provide feedback about a worker or shift?

You can provide feedback by phone, email, or via our online Feedback & Incident Form. We take all feedback seriously and respond within 24 hours.

36. Do you charge admin or booking fees on top of hourly rates?

No. Our pricing is transparent and inclusive, with no hidden fees. You only pay the agreed hourly rate based on your notice period.

37. Are your workers trained in manual handling and hoist use?

Yes. Our workers are required to have manual handling training, and many are competent with hoists, slide sheets, and transfer aids. Let us know if this is required.

38. Can I request a male or female support worker based on participant preference?

Yes. We respect the participant's personal, cultural, and religious preferences and can provide gender‑specific support when requested.

39. What hours can your staff work?

Our staff are available 24/7, including early mornings, evenings, overnight, weekends, and public holidays—based on your service needs.

40. How quickly can I get a worker on‑site after requesting one?

Depending on notice and availability, we can often place a worker same‑day or within a few hours. However, we recommend as much notice as possible to secure the best match.